Shipping & Exchange Policy

Shipping & Exchange Policy

Shipping

All items listed on my site are in stock, unless otherwise noted.

Items ship from our California location within 3-5 business days

Items shipping from our Montana Warehouse location ship within 5-7 business days.

We use USPS and UPS for shipping, if you don't receive your item within 14 days please email - kaseyleighboutique@gmail.com

**There are instances where USPS and UPS due to weather and/or Covid-19 will be delayed**

 

Exchanges/Returns

Our policy lasts 15 days. If 15 days have gone by since your receipt of your purchase, unfortunately we can’t offer you an exchange/return.

To complete your exchange/return, you must contact me by email within 15 days of receiving your order at -  kaseyleighboutique@gmail.com

  • You will either receive store credit or exchanged size.
  • I will work with you to determine if an exchange can be made or if you will need store credit.
  • I do not refund exchange/returned items EXCEPT if the item arrives with damage.    
  To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Several types of goods are exempt from being returned.
  • Intimate clothing (bralettes), sunglasses, hair accessories, jewelry AND Gift cards

Please do not send your purchase back without having received confirmation to do so.

There are certain situations where only partial or no store credits are granted (if applicable)

  • Any item not in its original condition
  • Any item that is returned more than 30 days after delivery

 

Damaged Items

Please contact me by email kaseyleighboutique@gmail.com immediately if you find your item has damage.  Please include photos of the damage with your email. We inspect each item prior to shipping but there are cases where we miss a seam/snag.

We will send a replacement item, store credit or refund if we no longer have the item in stock.

 

 

Sale items (if applicable)

Final Clearance items may not be exchanged or refunded.

 

Shipping back merchandise

To return your product, you should mail your product to: Kasey Rivas 4162 Violet St, La Mesa, CA 91941

 

**I absolutely will not accept any return packages that I did not clear with you/or I am not expecting.  I track all inventory closely (exchanges, outgoing, etc).

 

You must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, unless we have tracking information.