Return/Exchange Policy
Order Cancellations
Only under special and urgent situations will we allow a cancellation on a pending order. You must contact us by email kaseyleighboutique@gmail.com and send us a message if possible through facebook to ensure we get the message. If your order has not already been shipped and you have extenuating circumstances, we may approve a cancellation on a case by case basis.
In the event you need to cancel your order that has not already been shipped, you will be liable for a 5% fee on the total of your order. This fee is to cover our payment processing fees and shipping & handling costs.
Returns
Our policy lasts 15 days. If 15 days have gone by since your receipt of your purchase, unfortunately we can’t offer you an exchange/return.
To complete your return, you must contact me by email within 15 days of receiving your order at - kaseyleighboutique@gmail.com
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Intimate clothing (bralettes), sunglasses, hair accessories, jewelry AND Gift cards
Please do not send your purchase back without having received confirmation to do so.
You will either receive store credit, exchanged size, or in special cases a refund.
There are certain situations where only partial or no store credits are granted (if applicable)
Any item not in its original condition
Any item that is returned more than 30 days after delivery
Damaged Items
Please contact me by email kaseyleighboutique@gmail.com immediately if you find your item has damage. We inspect each item prior to shipping but there are cases where we miss a seam/snag.
We will send a replacement item, store credit or refund if we no longer have the item in stock.
Refunds (if applicable) - only special cases
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kaseyleighboutique@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Final Clearance items may not be exchanged or refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged or sizing is an issue. If you need to exchange it for the same item if available or store credit, send us an email at kaseyleighboutique@gmail.com and send your item to: 4162 Violet St, La Mesa, CA 91941
Shipping
To return your product, you should mail your product to: Kasey Rivas 4162 Violet St, La Mesa, CA 91941
**I absolutely will not accept any return packages that I did not clear with you/or I am not expecting. I track all inventory closely (exchanges, outgoing, etc).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, unless we have tracking information.
